Privacy Policy

Please read this Privacy Policy carefully. It explains who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information, and how to contact us and the relevant supervisory authority if you have a complaint.

1. Company data

The data controller is SILK GLOW LP ("Company", "we", "our" or "us").

Registered number: LP024539

Registered office / principal place of business: 50 Essex Street, London, United Kingdom, WC2R 3JF

Email: info@silkglowlp.com

Telephone: +447387680172

Website: https://silkglowlp.com/

We are responsible for your personal information for the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, other data protection laws.

2. Types of personal information we collect

Depending on how you interact with us, we may collect and use the following categories of personal information:

• Identity data, such as your name, title, username or account identifier, date of birth where required, and similar identification details.
• Contact data, such as billing address, delivery address, email address, telephone number and other contact details.
• Financial data, such as payment card details, bank account details, payment status and fraud-prevention information processed through our payment providers.
• Transaction data, such as orders, payments, refunds, returns, delivery details and records of products and services purchased from us.
• Technical data, such as IP address, browser type and version, device identifiers, operating system, time zone setting, cookie identifiers and log information.
• Profile data, such as account credentials, shopping preferences, wish lists, feedback, product reviews, survey responses and customer support history.
• Usage data, such as information about how you use our website, apps, emails and services, including page views, clicks, basket activity and browsing behaviour.
• Marketing and communications data, such as your preferences in receiving marketing from us and your communication preferences.

3. How we collect your personal information

We collect personal information directly from you when you place an order, create an account, contact us, subscribe to marketing communications, enter a promotion, complete a survey or otherwise interact with us.

We also collect certain information automatically when you use our website or digital services, including through cookies and similar technologies.

In some cases, we may receive information from third parties such as payment service providers, delivery and logistics providers, analytics providers, fraud-prevention partners, advertising partners and publicly available sources.

4. How we use your personal information

We may use your personal information for the following purposes:

• to provide, process and deliver your orders worldwide, including payment processing, shipping, returns and refunds;
• to communicate with you about your orders, enquiries, requests, complaints and customer support matters;
• to manage your account and make future visits to our website easier and more personalized;
• to operate, administer, improve and develop our business, products, website and services;
• to monitor and analyze website usage, purchasing trends and customer behavior, including abandoned baskets and intended purchases;
• to prevent fraud, verify identity, protect our business and customers, and enforce our terms and policies;
• to comply with legal and regulatory obligations, including accounting, tax, customs, sanctions screening and record-keeping obligations;
• to send service messages and, where permitted by law, marketing communications about our products, services, offers and promotions;
• to carry out analytics, segmentation and customer profiling to improve our products, services, stock offering, advertising and customer experience;
• to administer promotions, prize draws, surveys and other promotional activity.

5. Lawful bases for processing

We rely on one or more of the following lawful bases under UK GDPR, depending on the circumstances:

• performance of a contract with you, or taking steps at your request before entering into a contract;
• our legitimate interests, including operating and improving our retail business, preventing fraud, protecting our systems, understanding customer demand and promoting our products and services;
• compliance with a legal obligation, including legal, tax, accounting, customs and regulatory requirements;
• your consent, where consent is required by law, including for certain cookies or certain forms of direct marketing.

6. Aggregated and anonymised data

We may use aggregated or anonymised information for analytics, reporting, service improvement, market research and commercial planning. Where such information does not identify you, it is not treated as personal information.

7. Marketing

We may send you marketing communications where permitted by law or where you have consented to receive them.

You can opt out of marketing at any time by using the unsubscribe link in our emails, adjusting your account preferences or contacting us using the contact details set out in this policy.

We do not sell your personal information to third parties for their own direct marketing.

8. Sharing your personal information

We may share your personal information, where necessary, with:

• payment processors and payment service providers;
• shipping, warehousing, fulfilment and logistics providers;
• IT, website hosting, cloud storage, security, analytics and customer support providers;
• professional advisers, auditors, insurers and legal or tax advisers;
• marketing, advertising and social media partners;
• fraud-prevention, credit reference, identity verification and risk-management providers;
• regulators, courts, law-enforcement authorities and other public authorities where required or permitted by law;
• prospective buyers, investors or group companies in connection with a reorganisation, merger, sale or other corporate transaction.

9. International transfers

Because we carry on worldwide retail sales, your personal information may be processed in the United Kingdom and in other countries where we, our service providers, delivery partners or customers are located.

Where we transfer personal information outside the United Kingdom, we will do so only where lawful and where appropriate safeguards are in place. These safeguards may include adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.

10. Retention of personal information

We will keep your personal information only for as long as reasonably necessary for the purposes set out in this policy, including to fulfil legal, regulatory, tax, accounting, dispute-resolution and reporting requirements.

As a general guideline, we may retain customer and transaction records for up to 6 years after the end of the customer relationship or our last meaningful interaction, unless a longer retention period is required or permitted by law, or a shorter period is appropriate in the circumstances.

11. Your rights

Under UK GDPR, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete personal information;
• request erasure of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests or for direct marketing;
• request transfer of personal information you provided to us, where applicable;
• withdraw consent at any time where processing is based on consent;
• complain to the Information Commissioner's Office (ICO) or another competent supervisory authority.

12. How to exercise your rights

If you wish to exercise any of your rights, please contact us using the contact details set out in section 1.

We may need to request information from you to confirm your identity before responding to your request.

We will respond in accordance with applicable law.

13. Cookies and similar technologies

We use cookies and similar technologies on our website to make the website function, remember your preferences, analyse traffic and usage, improve performance, personalise content and advertising, and support security and fraud prevention.

Further details should be set out in our separate Cookie Policy or Cookie Notice, where applicable.

14. Security

We maintain appropriate technical and organisational security measures designed to protect personal information against accidental loss, unauthorised access, unlawful use, alteration or disclosure.

Access to personal information is limited to those who have a genuine business need to know it. Persons processing personal information on our behalf do so only on our instructions and are subject to confidentiality obligations.

We also maintain procedures to deal with suspected personal data breaches and will notify you and/or the relevant regulator where we are legally required to do so.

15. Complaints

We hope to resolve any privacy concern you may have. Please contact us first so that we can try to address your complaint.

You also have the right to lodge a complaint with the ICO or another competent supervisory authority in the jurisdiction where you live, work or where an alleged infringement occurred.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be made available on our website and/or otherwise provided to you where appropriate.

Last updated: April 21, 2026