Terms & Conditions
These Terms & Conditions govern the use of https://silkglowlp.com/ (the "Site") and the purchase of products
SILK GLOW LP ("Company", "we", "our" or "us").
Registered number: LP024539
Registered office / principal place of business: 50 Essex Street, London, United Kingdom, WC2R 3JF
Contact email: info@silkglowlp.com
Effective date: April 21, 2026
1. About these Terms
These Terms & Conditions apply to your access to and use of the Site and to all orders placed through the Site for physical goods, unless otherwise stated.
By using the Site or placing an order, you confirm that you have read, understood and agree to be bound by these Terms & Conditions and any policies referred to in them, including our Privacy Policy, Cookie Policy and Cancellation & Refund Policy.
If you do not agree to these Terms & Conditions, you should not use the Site or place an order.
2. About us
SILK GLOW LP is a limited partnership registered in the United Kingdom under number LP024539, with its registered office or principal place of business at 50 Essex Street, London, United Kingdom, WC2R 3JF.
If you need to contact us, please write to info@silkglowlp.com or use the contact details available on the Site.
3. Eligibility and use of the Site
You must be legally capable of entering into a binding contract in order to place an order through the Site.
If the products sold on the Site are subject to age restrictions or other eligibility conditions, you must meet those requirements before placing an order.
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the Site.
4. Products and availability
All products displayed on the Site are subject to availability.
We may change, withdraw, suspend or discontinue any product, product description, pricing, promotion or specification at any time without liability, subject always to orders that we have already accepted.
We make reasonable efforts to ensure that product descriptions, images, dimensions, colours and specifications are accurate. However, slight variations may occur due to screen display, manufacturing updates, packaging changes or other reasonable causes.
5. Orders and contract formation
Placing an order through the Site constitutes an offer by you to purchase the relevant products.
You will have the opportunity to review your order and correct any input errors before submitting it.
A contract between you and us is formed only when we send you an order confirmation by email or otherwise confirm acceptance of your order.
We reserve the right to reject or cancel any order before acceptance for any lawful reason, including product unavailability, pricing errors, suspected fraud, sanctions concerns, payment issues, delivery restrictions or suspected misuse of the Site.
6. Prices, taxes and charges
Prices shown on the Site are those in force at the time of the order and may be changed at any time before the contract is formed.
Unless otherwise stated, prices are shown in EUR and INCLUDE VAT.
For international orders, customs duties, import taxes, local fees, handling charges or other charges may apply depending on the destination country. Unless expressly stated otherwise on the Site, such charges are your responsibility.
7. Payment
Payment must be made using the payment methods made available on the Site.
By placing an order, you confirm that the payment details provided are valid and that you are authorised to use the selected payment method.
We may use third-party payment service providers to process payments securely. We do not control those payment providers and their services may be subject to separate terms and privacy notices.
8. Delivery
We deliver to the territories stated on the Site or otherwise confirmed by us from time to time “Delivery territories”.
Delivery times are estimates only unless expressly stated otherwise. Delays may occur due to carrier issues, customs procedures, stock shortages, high demand, weather events or circumstances outside our reasonable control.
You are responsible for providing an accurate delivery address and any information needed for customs clearance, import processing or successful delivery.
If delivery is unsuccessful due to incorrect information provided by you, failure to collect, refusal without proper reason or repeated failed delivery attempts, we may charge additional delivery, storage or return costs where permitted by law.
9. Risk and title
Risk in the products passes to you upon delivery, except to the extent otherwise provided by applicable law.
Ownership of the products passes to you only when we have received payment in full in cleared funds for the products and any applicable delivery charges.
10. Cancellations, returns and refunds
Your rights to cancel an order, return products and receive a refund are set out in our Cancellation & Refund Policy, which forms part of these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights under applicable consumer protection law.
11. Promotions, discounts and gift codes
From time to time, we may offer promotions, discount codes, gift codes, vouchers or special offers. Such offers are subject to availability and any additional terms stated on the Site or provided with the offer.
Unless expressly stated otherwise, promotions cannot be combined, are not redeemable for cash, may be limited to one use per customer or household, and may be withdrawn or amended at any time before use.
12. Intellectual property
All content on the Site, including text, graphics, logos, icons, images, audio, video, downloads, software, layout and design, is owned by us or our licensors and is protected by intellectual property laws.
You may access and use the Site for your personal, non-commercial use only. You must not copy, reproduce, republish, distribute, modify, create derivative works from, scrape, frame, mirror or exploit any part of the Site without our prior written consent, except as permitted by law.
13. User content and reviews
If the Site allows you to submit reviews, comments, images or other content, you must ensure that such content is lawful, accurate, non-defamatory, non-infringing and not misleading.
You must not submit content that is abusive, obscene, discriminatory, threatening, deceptive, unlawful, defamatory, invasive of privacy, or infringing of third-party rights.
By submitting content to the Site, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that content in connection with the operation and promotion of our business, subject to applicable law.
14. Prohibited uses
You must not misuse the Site. In particular, you must not:
- introduce viruses, malware, trojans, worms, logic bombs or other harmful material;
- attempt unauthorised access to the Site, the server on which it is stored, or any connected system, database or network;
- use the Site for fraudulent, unlawful or misleading purposes;
- interfere with or disrupt the integrity, availability or performance of the Site;
- collect or harvest data from the Site without our consent;
- use automated systems, bots or scraping tools except where expressly permitted by us in writing.
15. Links to third-party services
The Site may contain links to third-party websites, platforms, tools or content. Such links are provided for convenience only.
We do not control and are not responsible for third-party content, products, services or websites. Your use of third-party services is at your own risk and may be subject to separate terms.
16. Privacy and personal data
We process personal data in accordance with our Privacy Policy and applicable data protection law.
By using the Site and placing an order, you acknowledge that certain personal data will be processed for order fulfilment, payment processing, customer support, fraud prevention, legal compliance and related purposes.
17. Site availability and disclaimer
We do not guarantee that the Site, or any content on it, will always be available, uninterrupted, secure or error-free.
We may suspend, withdraw, discontinue or change all or part of the Site without notice for business, operational, security, legal or maintenance reasons.
18. Limitation of liability
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that may not be excluded by law.
Subject to that, we are not liable for losses that are not reasonably foreseeable, for indirect or consequential loss, or for business losses where you are purchasing as a consumer, except to the extent such limitation is not permitted by law.
We are not responsible for delays or failures caused by events outside our reasonable control, including transport disruption, customs delays, strikes, natural events, pandemics, cyber incidents, acts of government or failure of public or private networks.
19. Written communications and notices
Where applicable law requires that certain information or communications be in writing, you agree that we may communicate with you by email, through the Site, or by other electronic means, except where mandatory law requires another format.
Any legal notices should be sent to us using the contact details stated on the Site or in these Terms & Conditions.
20. Severability and waiver
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.
Any failure or delay by us in exercising a right or remedy shall not constitute a waiver of that or any other right or remedy.
21. Transfer of rights
We may transfer or assign our rights and obligations under these Terms & Conditions in connection with a merger, acquisition, financing, reorganisation or sale of business assets.
You may not assign, transfer or otherwise dispose of your rights or obligations under these Terms & Conditions without our prior written consent.
22. Changes to these Terms
We may amend these Terms & Conditions from time to time. The latest version will be published on the Site.
Any changes will apply to future use of the Site and to orders placed after the updated Terms & Conditions take effect, unless applicable law requires otherwise.
23. Governing law and jurisdiction
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales, except where mandatory consumer laws in your country of residence apply.
Courts of London shall have jurisdiction, subject to any mandatory rights you may have under applicable consumer law.
24. Contact us
If you have any questions about these Terms & Conditions, the Site or an order, please contact us at info@silkglowlp.com or write to us at 50 Essex Street, London, United Kingdom, WC2R 3JF.